Top Help Desk Software

Freshdesk pricing: Starts at $15.00. Offers Free-forever plan.

What is Freshdesk and how does it work?

A cloud-based customer support software that offers all in one solution for business needs to deliver exceptional support. Freshdesk is suitable for service providers such as Insurance, Healthcare, Real Estate etc. It offers a host of features and customization functionalities like multi-channel help-desks, ticketing, SLA management, Self Service Portals, SEO ready FAQ section, smart automations, complete customization capabilities that boost productivity. It is priced affordably and is life-time free for the first three agents. show more

DigitalGenius pricing: DigitalGenius Offers Custom plan.

What is DigitalGenius and how does it work?

DigitalGenius is the AI platform that puts customer support on autopilot by understanding conversations, automating repetitive processes and delighting your customers. The platform is powered by deep learning that understands your customers’ objectives, then drives automated resolutions through APIs that connect seamlessly to your own backend systems. show more

osTicket pricing: Starts at $9.00. Offers Free-forever and Custom plan.

What is osTicket and how does it work?

osTicket is an open-source helpdesk management software solution that offers both IT asset management and ticket management within the same head. The software is most suited for small and medium-sized enterprise customers. It offers a built-in portal for customers to submit their tickets and track the request status. The auto-assign option helps in automatically routing incoming tickets to the most appropriate departments and members according to their descriptions. On successful submission of tickets, an automated email response is sent out to the customers to keep them posted about the latest update on the queries/issues. osTicket also offers an interactive dashboard and different reporting modules that allow teams to prepare customized reports. The data-rich reports are crucial for the IT department and can be used to gain complete insight into the helpdesk operations like ticket handling procedures, and staffing levels. Additional features such as powerful ticket filter, help topics library ticket locking mechanism to avoid dual response, etc. make os Ticket a complete helpdesk package for enterprises. show more

ServiceNow Customer Service Management pricing: ServiceNow Customer Service Management Offers Custom plan.

What is ServiceNow Customer Service Management and how does it work?

With ServiceNow Customer Service Management (CSM), can create effortless customer experiences that span the entire journey, from initial issue to resolution. CSM unifies front, middle, and back offices on a single platform, empowering teams to proactively address customer issues and instantly handle common customer requests. Increased customer satisfaction, reduced case volume, and lower costs. show more

Salesforce Service Cloud pricing: Starts at $25.00.

What is Salesforce Service Cloud and how does it work?

Salesforce Service Cloud is help desk software that allows customers to obtain answers quickly by connecting them to knowledge articles, account information, and community members. It's an all-in-one platform that allows you to link everything from your client data to your service specialists. You may use Salesforce Service Cloud to include AI-powered chatbots to quickly answer client issues. With Slack and Service Cloud, you can provide a personalized, all-digital experience for your consumers. It allows for cross-company case swarming, which speeds up the resolution of issues. You can bring together teams to respond quickly to issues involving several customers. By intelligently exposing relevant messages, files, channels, and people, you can turn every agent into an expert. You can support customer interactions across all channels using Salesforce. It helps you because you may use intelligent workflows to automate company activities and use smart productivity tools to improve call center administration. Furthermore, every client engagement generates shared, actionable insights. You can easily increase revenue and upsell by utilizing the power of AI. show more

LiveAgent pricing: Starts at $15.00. Offers Free-forever plan.

What is LiveAgent and how does it work?

A simple and secure platform, with multi-features such as Help Desk, Live Chat and Call Center. Customer service key features of the software help in prioritizes the communication from different channels. Emails converted to tickets, real-time chat messenger, phone calls received, routed or called back and 24/7 support available. 39 translations available, gamification-Rewards & Badges, and can be used through mobile apps like Android and ios. It also enables you to connect to social media channels such as Facebook and Twitter for monitoring of brands and quick response to clients/customers. A help desk software for small and medium business. show more

Moveworks pricing: Moveworks Offers Custom plan.

What is Moveworks and how does it work?

Moveworks is an employee service management platform that helps companies by making the work environment productive for their employees. Moveworks is an all-in-one platform for all the work, issuing an IT ticket to managing the HR portal. The platform offers an intelligence engine, triage, multilingual support, performance dashboards, and integration partners. For IT teams, conversational AI can automate a variety of tech issues, from provisioning software, resetting passwords and creating email groups. Moveworks also helps companies create an effortless employee experience. The platform makes sure that an organisation complies with every financial policy. It provides the right paragraph from the company’s knowledge base. Furthermore, Moveworks maximises the value of these resources. It immediately learns new information and surfaces it over chat. Moveworks uses conversational AI to address questions automatically. The platform’s bot surfaces the exact answer based on the user’s role, location, and security permissions. Moveworks personalise messages to cut through the noise. show more

Kayako pricing: Kayako Offers Free-forever and Custom plan.

What is Kayako and how does it work?

Kayako is a help desk software as well as a CRM software for keeping both internal team and customers happy. You can monitor customer conversation and queries over any preferred social media channel and facilitates in personalizing customer service. It offers ecommerce support as well. This internal help desk software offers support in diverse arenas like IT, finance & HR. Kayako features live chat, help center ticket and email facilities. It further has the login only Help Center that helps users answer their own queries. It can automate workflow, has virtual forms to fetch the info it requires, offer canned response, generate reports, create user profile, can map customer journey etc. show more

Aptedge pricing: Aptedge Offers Custom plan.

What is Aptedge and how does it work?

Aptedge is a cutting-edge solution that leverages the power of Generative AI to transform the landscape of customer care. With its AI-driven answers and workflows, Aptedge enables businesses to streamline their customer support operations by consolidating their knowledge systems and accelerating case resolution times. Through the use of GPT, Aptedge is able to provide highly accurate and responsive answers to customer queries, while also automating many of the more repetitive tasks that can slow down customer support teams. This results in a significant reduction in customer support costs, as well as an increase in customer satisfaction. Furthermore, Aptedge's advanced analytics capabilities allow businesses to gain insights into their customer support operations, enabling them to identify areas for improvement and optimize their workflows accordingly. With Aptedge, businesses can ensure that their customers receive the best possible support, while also maximizing the efficiency and effectiveness of their customer support operations. show more

lemtalk pricing: Starts at $40.00.

What is lemtalk and how does it work?

lemtalk software is a platform used to engage customers with website Live Chat. The software offers tickets to automate tasks and answer the tickets from Slack. Engage better conversations with your website visitors and create in-depth FAQ pages. Collaborate with your team to measure the performance of business. Small, Medium and Large companies make use of the software. show more